If you read the article at the link below, you can come away with a few different perspectives. One is that there was improvement that hopefully results in a better experience for citizens and the other would be a big question – why are we not doing better overall and why are there so many websites in government?
Some nuggets that stand out for me:
- Does the government really need 7,000 websites?
- Why only limited improvement after several years of guidance being released?
- Implementation of a public feedback mechanism is lowest on priority list?
- Why would the need to focus on CX be a bipartisan issue?
- Should websites that are not used much be consolidated in some way – or just go away?
Sean O'Neill's Blog 