Once you have built out your 3 Pillars, and developed your Goals, and Objectives and Key Results, it’s time to develop an Operating Model to manage the execution of your Strategy on a weekly, monthly and quarterly cadence. An Operating Model should focus on several key elements that when put in place, with full alignment…

Once you have set your Vision, Mission, Values and Strategy, its time to build out your 3-Pillars that flow down from your Strategy and Goals through to every company level Objective and the related Key Results (OKRs). The 3 Pillars are intended to provide a balanced approach to OKR setting and prioritization, as each pillar…

For a company to begin a Transformation to Turnaround journey, a foundational first step is to create a shared vision. But before you can formalize your vision, you need to determine what your purpose/mission will be, and what your core values are that will define your mindset and culture. When you have developed each of…

During my time at Serco in 2006-10, I had the opportunity to learn from our CEO and Chief Strategy Officer about an approach they created called Journey to Excellence, or J2E. By the time I was introduced to it, they were working to operationalize it, and I had the chance to be part of the…

In every company transformation I have led or been involved in, one of the core foundational focus areas is assessing and evolving the company’s culture. Whether it was my experience helping develop The Serco Way, the Aquilent 11 Non-Negotiable Traits, or the Exostar 7 Essentials; For me creating a fully engaged, collaborative, and high performing…